Respond to the level of urgency
Immediate danger and medical emergencies require 911. For emotional distress or a mental-health or substance-use crisis, call/text 988. Crisis professionals assess needs and help identify next steps; an online educational page cannot determine risk.
Prepare useful information
When contacting a crisis service, describe what is happening now, the person’s location and immediate safety concerns. Keep medication information available if emergency responders request it. Do not delay urgent help while collecting a complete history.
Continue after stabilization
Ask how the person will connect to outpatient care, appropriate recovery treatment or other community support. Request a clear follow-up plan and review it with the person, respecting consent and privacy. Continued connection matters after the immediate crisis has passed.
References & additional reading
- 1.988 Lifeline · Help someone else
- 2.NIMH · Helping children and adolescents cope with traumatic events
This guide summarizes general education, not a diagnosis or personalized treatment recommendation. References include research and official guidance; findings may not apply to every individual.